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Warranty

In the event that you purchase a Luuup Litter Box, Luuup Inc. warrants to you that your Luuup Litter Box will be free from defects that cause premature product failure (the “Warranty”). This Warranty commences on the date of delivery of your Luuup Litter Box and ends on the thirtieth day after the date of delivery (the “Warranty Period”). Your sole and exclusive remedy, and Luuup Inc.’s sole and exclusive responsibility, under this Warranty will be to replace the defective Luuup Litter Box.

 

A Warranty claim must be must be completed and submitted to our customer service team within the Warranty Period. To complete a Warranty claim, send an email to support@luuup.com, titled Warranty Claim. Only one (1) Luuup Litter Box may be included in each Warranty claim. If more than one (1) Luuup Litter Box is included in a Warranty claim, your claim will be rejected and you must submit another claim including only one (1) Luuup Litter Box.

 

The order number of your Luuup Litter Box must be included in the Warranty claim. Luuup Inc. will use this order number to verify the date of delivery. The order number can be found in the confirmation email you received when you placed your order for your Luuup Litter Box. If the order number cannot be found then please contact customer support at: support@luuup.com. Once a Luuup Litter Box’s order number has been submitted to Luuup Inc. for a Warranty claim, such Luuup Litter Box will no longer qualify for any other Warranty.

 

The Warranty does not cover: (i) normal wear and tear; (ii) defects or damage caused by misuse, accident, neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, improper storage or acts of God (iii) Luuup Litter Boxes not used in accordance with the Luuup Litter Box documentation; and (iv) damage caused by or to litter box filler, animals (including but not limited to pets) and property.

 

The Warranty and remedy extends only to you and is not assignable or transferable to any subsequent purchaser or user.

 

Luuup Inc. shall bear the cost of shipping a replacement Luuup Litter Box to you.

 

Shipping and handling charges on your initial order are not refundable.