We’re here to ensure that you have the best possible litter cleaning experience with your Luuup litter box. We’re always happy to help with any issues you may be experiencing, through chat on our website at luuup.com, or via email at firstname.lastname@example.org. If you still want to return your Luuup, you have within 30 days of receiving your products to do so. Customers are responsible for return shipping costs. Any original shipping and handling charges are not refundable. After 30 days we reserve the right to refuse refund. If for any reason you are not completely satisfied with your purchase, simply follow the return instructions below.
Within 24 hours we will email your approved authorization number - please include the RMA number on the return postage affixed to the box. If your RMA number isn’t included with your return, we won’t be able process your return.