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Returns

Returns

Should you change your mind about your Luuup, we are happy to accept returns on litter boxes that are in new, original condition within 30 days from the date of shipment (Less S&H). Returns must be sent via USPS or Canada Post.

Due to our product coming into contact with pet waste, we regret that it is not possible for us to accept returns on litter boxes that have been opened. Please ensure that you intend to keep your Luuup before opening the packaging.

We are happy to send a replacement if your litter box is deemed to be defective. If you are experiencing any issues with your Luuup, please contact us at support@luuup.com for assistance. If you wish to return your page get started with the form below: