We’re here to ensure that you have the best possible litter cleaning experience with your Luuup litter box. We’re always happy to help with any issues you may be experiencing, through chat on our website at, or via email at

If you still want to return your Luuup, you have within 30 days of receiving your products to do so. Customers are responsible for return shipping costs. Any original shipping and handling charges are not refundable. After 30 days we reserve the right to refuse refund. Unauthorized or hand delivered returns will not be accepted. If for any reason you are not completely satisfied with your purchase, simply follow the return instructions below.

Return Instructions:
  • Within 30 days of delivery log into the form below
  • Please create your return merchandise authorization (RMA)
  • Verify that the item(s) are clean, in "like-new" condition, with ALL packing materials.
  • Ship to the address provided by Luuup.
  • Please allow 10-14 days from the time we receive the return for the items to be inspected and for your refund to be issued.

*Please note our policy regarding Buy 2 Get 1 Free Returns:

  • Return 3 Luuups to receive a refund for 2 Luuups
  • Return 1 Luuups to receive a refund for 1 Luuup 
  • (Returning 2 Luuups will result in a refund for 1 Luuup only, since the 3rd Luuup was free)

Within 24 hours we will email your approved authorization number - please include the RMA number on the return postage affixed to the box. If your RMA number isn’t included with your return, we won’t be able to process your return.

Any issues during the Return process or RMA creation, contact us directly at If you wish to return your product get started with the form below.

✔️ By looking up your order and starting a return below, you acknowledge that you are responsible for all shipping costs for your return.